Frequently Asked Questions
Everything you need to know about shopping at T.U.K. Footwear Outlet
Are these authentic T.U.K. products?
Yes, we are the official outlet store for T.U.K. Footwear. All items are 100% authentic, featuring our signature Creeper, boot, and platform designs at discounted prices.
What is the shipping policy for outlet orders?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Shipping costs and delivery times are calculated at checkout based on your location.
Can I return or exchange items purchased from the outlet?
Items purchased from the outlet may be returned within 30 days of delivery, provided they are in unworn, original condition with packaging. Please note that some 'Final Sale' items may not be eligible for return.
How do I know which size to order?
Most of our footwear follows standard US sizing. We provide a detailed size chart on each product page that includes conversions for UK and EU sizing, as well as centimeter measurements for accuracy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay or Shop Pay.
Why are some items listed as 'Seconds' or 'Sample'?
Items marked as 'Seconds' may have minor cosmetic imperfections that do not affect the structural integrity of the shoe. 'Samples' are unique designs used for photography or trade shows, offered at a significant discount.